Occasionally there may be issues with the process of online submission. This guide shows you a very simple method to create a fixed record of the date and time of any files you intend to submit and recommends an alternate submission route.
We recommend you follow this process in the event of system failure to ensure that you have a record of your attempt.
Keeping a record of your submission
Take a screen grab of the issue you have encountered when submitting your coursework. A screen grab captures the window you are viewing on your computer and this can be used as evidence to support your claim. Ensure you have the window open and simply hit the ‘Prt Scrn’ on your keyboard to copy the screen. On a mac, use the apple key, shift and 3.
- Open your LJMU email account - in the body of the email paste the screen you have just copied and attach the files you wanted to submit.
- Send a copy of the document or documents to yourself. This will record the content of the file with your name and the date and time.
- If your tutor requests proof of the contents of an assessment submission file simply:
- Open the email containing the submission using Microsoft Outlook
- Save the email to your computer by clicking ‘File’
- And then clicking ‘Save As’
- Create a new email and attach the saved email from your computer
- Send this new email with the attachment to your tutor