Accessibility Statement

This accessibility statement is regarding the systems and tools related to student learning at LJMU. These learning platforms include Canvas, Adobe Connect, Panopto, Turnitin, Vevox and any of the content that resides within these systems. For other websites, tools and systems please see this LJMU general accessibility statement.

The University is committed to making its learning platforms and the material provided on them accessible to as many people as possible. We have followed relevant standards and good practice for accessibility and usability whilst making purchasing choices and developing these platforms. This good practice includes the accessibility guidelines developed by the World Wide Web Consortium (W3C).

What do we do to make sure our learning platforms are accessible?

We make sure that all of the learning platforms that we purchase or connect with are W3C (AA) compliant. However, we recognise that LJMU staff may add content to these platforms that do not follow these guidelines. Please visit our Blog Post: Changes to Accessibility Regulations where we are have more details on what we are doing to improve the content on the site.

Many people do not use a mouse and rely on a keyboard to interact with the Web. This requires keyboard access to all functionality, including form controls, input, and other user interface components. The majority of our systems conform to the basic keyboard functions to navigate, access content and input data. Here is a list of some of our systems and links to their guides for shortcuts and other information to help you use them.

General Guidance and Tips on Accessing Content

You can configure your computer, laptop, or mobile device so that you can magnify details, have the computer read out interface elements aloud, change the colour scheme,  and many other aspects. Please see the following guides for more information:

There are also a number of things that you can do to improve your experience of our learning platforms:

We recommend using the Chrome or Edge internet browsers

We recommend using Chrome or Edge as your browser. You can extend and adjust this browser accessibility support by following these recommendations for Chrome and Edge.

Which parts of the service do not meet accessibility standards and why?

Canvas content has been added by more than 2,000 University staff to more than 20,000 modules taught each academic year.  As such the accessibility of content may vary between modules and content creators.

Course navigation inconsistencies

Canvas contains a number of menus to allow you to navigate to content. Your module tutors may change the order or the number of items in the menu. We have implemented a change to improve consistency by standardising the menu. However, your tutor may change this order for a particular reason. We are working with staff to help them improve the consistency of the way they use the menu and navigation systems in Canvas.

Some Images

Your Canvas courses may contain images which have not been properly tagged for screen readers. We are currently working on a solution to improve the consistency of this content to make it fully compliant.

Uploaded Documents

Your Canvas courses will contain uploaded documents. These documents may not conform to accessibility standards. We are working with staff to improve the quality of these documents through training and support. In the first instance, contact your Module Leader to determine whether resources can be provided to you in an alternative format if needed. You can also raise a helpdesk ticket here.

Video Content

Your Canvas courses may contain video or audio content. The vast majority of these will have automatic subtitles. A very small number may not have supportive captions, live captioning or audio description. Some of these recordings are made for normal teaching delivery or exist in other forms such as attached documents. Which means that the information is delivered in an alternative way.

Further Assistance

In the first instance, contact your Module Leader to determine whether resources can be provided to you in an alternative format if needed. If you need any further support for accessing any particular elements of our learning platform please raise a ticket so it can be addressed as quickly as possible.

Enforcement of Accessibility Regulations

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how the University has responded to your notification or request, you can contact the Equality Advisory and Support Service (EASS.


We try to make our learning platforms as user friendly as possible and are constantly looking to improve accessibility and user experience. We would therefore welcome your comments and suggestions.

Publication dates

Date of publication: 30 September 2019

Date of last update: 14 June 2021