I’m having connection issues in my Zoom meetings

There are many factors that can affect your Zoom connection. Read the following to give yourself the best chance of having a successful session.


First of all, check that your device and internet connection meet the necessary requirements.

It is generally also a good idea to make sure your operating system is up to date. (Windows/Mac)

You should also ensure you are using the latest version of the Zoom app.

Using a wired connection rather than using a wifi connection should provide more stability and speed.

Before a session:

  • Check that there are no service issues with Zoom on the Zoom Status page
  • Test your internet connection by joining a test meeting (note that this is a generic test tool provided by Zoom and options may differ from the LJMU account)


#Tip: Test out the process of scheduling and starting up Zoom in one of your Canvas 'master' courses. These are test courses available for each module code where no students are enrolled.


Once you are confident you have met the above requirements, try to minimise the load on your computer and network while using Zoom.

  • Close any unnecessary software
  • Close any unnecessary tabs in your browser
  • Turn off the Zoom Virtual Background

Also, connecting to a VPN during a call can temporarily disrupt the quality of a meeting, especially if your hardware and connection are not strong.

The Meeting statistics in Zoom allow you to view various diagnostic information during a meeting which allows you to gauge whether you are experiencing a network, audio, or video issue during your meeting.