Student Guidance: I’m having difficulties accessing my Zoom session

Please note: If you experience issues logging into your session, please check you are not logged into Zoom with your personal Zoom account. Please sign out and sign back in using Sign in with SSO.

I receive a message saying I am not authorised to join a meeting?

You may receive one the following messages when trying to join a Zoom meeting.


If you are signed into a non-LJMU Zoom account:

not authorised to join meeting

If you are not signed into Zoom:

Not logged in to meeting account


If you receive one of these messages, choose Sign in to Join or Switch Account to Join and when prompted, Sign in with SSO, as in the below image.


sso not email login


On mobile this may look like the following. Choose the SSO option.

Select SSO


Further guidance on signing in with SSO can be found here.